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Upcoming Courses
Intro to Word
Heinz - Lennen
5/18/2026
9:00 AM to 12:00 PM
This introductory course to Microsoft Word covers the essential skills needed to create, edit, and format professional documents. Participants will learn how to navigate Word’s interface, apply basic formatting, insert tables and images, and manage document layouts for polished results. Software n See more...
This introductory course to Microsoft Word covers the essential skills needed to create, edit, and format professional documents. Participants will learn how to navigate Word’s interface, apply basic formatting, insert tables and images, and manage document layouts for polished results. Software navigation– navigate Microsoft Word’s interface and become comfortable with the available tools. Formatting – Format appropraitely to produce professional documents. Insert elements – use elements such as tables, table of content, and mediate to enhance your communication. See more...
Navigating Conflict
Heinz - Neal H. Holmes Board Room
5/19/2026
9:00 AM to 11:00 AM
Strategic Goal: Customer Experience PRT Values: Collaboration, Customer Service, Integrity Conflict is inevitable, but how we manage it makes all the difference. This interactive course empowers participants to navigate customer service conflicts with confidence and professionalism. Through self-as See more...
Strategic Goal: Customer Experience PRT Values: Collaboration, Customer Service, Integrity Conflict is inevitable, but how we manage it makes all the difference. This interactive course empowers participants to navigate customer service conflicts with confidence and professionalism. Through self-assessment, practical strategies, and collaborative problem-solving techniques, participants will learn to de-escalate tense situations, strengthen relationships, and turn conflicts into opportunities for enhanced customer satisfaction. By applying these skills in real-world scenarios, employees will be better equipped to maintain positive interactions and uphold the organization’s service standards. Identify Personal Conflict Styles – Gain self-awareness of personal conflict tendencies through a recognized assessment, understanding strengths and areas for growth in managing customer interactions. Develop Effective Conflict Resolution Strategies – Learn practical tools and techniques to navigate conflicts professionally, ensuring constructive and solution-oriented conversations with customers and colleagues. Enhance Collaborative Problem-Solving Skills – Strengthen teamwork by using effective communication to foster mutual understanding, de-escalate conflicts, and reach positive resolutions. Apply Conflict Management Skills to Improve Customer Experience – Turn conflict into an opportunity for better service by applying learned strategies to real-world customer interactions, fostering long-term satisfaction and loyalty. See more...
Intro to Power Point
Heinz - Lennen
5/20/2026
9:00 AM to 12:00 PM
This course introduces participants to Microsoft PowerPoint, focusing on the fundamental skills needed to create professional and engaging presentations. Participants will learn how to design slides, apply themes, insert multimedia elements to enhance presentations. Create presentations – Develop See more...
This course introduces participants to Microsoft PowerPoint, focusing on the fundamental skills needed to create professional and engaging presentations. Participants will learn how to design slides, apply themes, insert multimedia elements to enhance presentations. Create presentations – Develop basic PowerPoint presentations that follow PRT’s brand using text, images, and themes. Insert media – insert appropriate media such as images, videos, and icons that can increase the engagement of the presentation. Use themes- work within the PRT theme to add text in an appropriate manner according to brand and accessibility. See more...
Optimizing Performance: Best Practices for Manager...
Manchester Lab
5/20/2026
1:00 PM to 3:00 PM
Optimizing Performance: Best Practices for Managers" equips managers with essential skills to set clear goals, provide effective feedback, and monitor performance, all while embodying the value of Servant Leadership. Participants will learn to address performance issues, foster employee engagement, See more...
Optimizing Performance: Best Practices for Managers" equips managers with essential skills to set clear goals, provide effective feedback, and monitor performance, all while embodying the value of Servant Leadership. Participants will learn to address performance issues, foster employee engagement, and promote continuous improvement within their teams, with a strong focus on building a relationship fostered through trust, confidentiality and integrity. Master Performance Management Basics - Understand key concepts, set clear goals, and align them with organizational objectives. Enhance Feedback and Communication - Provide constructive feedback, listen actively, and address performance issues effectively. Monitor and Evaluate Performance- Track performance, conduct fair evaluations, and use performance management tools. Foster Growth and Engagement - Create development plans based on SMART Goals, boost employee engagement, and promote continuous improvement. See more...
The A-Game: Accountability at Work
lennon
5/26/2026
9:00 AM to 11:00 AM
Strategic Goal: Accountability PRT Values: Collaboration, Integrity This course is designed to equip participants with the knowledge, skills, and mindset needed to take ownership of their responsibilities, follow through on commitments, and proactively contribute to a high-performance workplace. See more...
Strategic Goal: Accountability PRT Values: Collaboration, Integrity This course is designed to equip participants with the knowledge, skills, and mindset needed to take ownership of their responsibilities, follow through on commitments, and proactively contribute to a high-performance workplace. Through interactive discussions, real-world examples, and practical exercises, participants will explore the core principles of accountability, learn how to navigate challenges that hinder ownership, and develop strategies to create a workplace culture where accountability is the norm. Differentiate between responsibility and accountability - understanding their distinct roles in driving personal and team success. Identify common obstacles - Identify common obstacles to accountability and apply practical strategies to overcome them. Enhanced communication – increase your communication skills and feedback skills to support a culture of ownership and continuous improvement. Create action plans - develop personal action plans to integrate accountability practices into daily work, leading to improved performance, trust, and organizational results. See more...
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| Course Name | Location | Start Date/Time | Description | Learning Track | Competency | Strategic Goal | |
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| Active Shooter | Online |
Ongoing |
Strategic Goal: Customer Experience PRT Values: Safety Do you know what to do in the event of an active shooter in the work Place? The “Run, Hide. Fight.” video provides the information that you need to have the best chance of survival during an active shooter incident. The video, produced by the City of Houston Mayor’s Office and the U.S. Department of Homeland Security, dramatizes an active shooter incident in the workplace. Its purpose is to educate the public on how to respond during such an incident. Warning: The initial sequence in this video may be disturbing for some viewers as it contains scenes of simulated violencea? 6 min. |
Orientation |
Safety Awareness |
Organizational Resilience |
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| Amazon Business Prime Account Training | Online |
Ongoing |
Amazon Business Prime Account Training will review an overview and benefits of the program, along with the policies and guidelines for using PRT’s Amazon Business Prime Account, as well as how to join and get started using the account for purchases. 20 min. | ||||
| Analytical Thinking: Sharpening your Decision-Making | Manchester Lab |
8/6/2026 9:00 AM |
Strategic Goal: Resiliency PRT Values: Collaboration, Customer Service, Integrity In this course, you will learn how to confidently make data-driven decisions using a structured, step-by-step approach. You will develop the skills to gather and analyze information from credible sources, identify key patterns, and separate fact from assumption. Through practical exercises, you will enhance your ability to communicate insights clearly, ensuring that your recommendations are well-supported and easily understood. By applying these techniques, you will contribute to a culture of analytical thinking within your organization, making more objective, informed, and impactful decisions in your daily work Apply a Structured Decision-Making Process – Learn a step-by-step approach to gathering, analyzing, and evaluating data to make informed, objective decisions rather than relying on intuition or trends.? Strengthen Data Analysis and Critical Thinking Skills – Develop the ability to assess information critically, identify patterns, and separate facts from assumptions using logical reasoning and evidence-based methods.? Communicate Insights Clearly and Effectively – Gain the skills to present data-driven findings in a concise and impactful way, ensuring all stakeholders understand the rationale behind decisions.? Integrate Data-Driven Thinking into Daily Work – Foster a habit of using analytical tools and evidence-based insights in everyday decision-making to improve accuracy, efficiency, and overall business outcomes.? |
Supervisor/ManagerDirector |
Analytical ThinkingConceptual ThinkingDecision MakingResults Oriented |
Organizational Resilience |
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| Analytical Thinking: Sharpening your Decision-Making | Heinz - Lennen |
11/4/2026 1:00 PM |
Strategic Goal: Resiliency PRT Values: Collaboration, Customer Service, Integrity In this course, you will learn how to confidently make data-driven decisions using a structured, step-by-step approach. You will develop the skills to gather and analyze information from credible sources, identify key patterns, and separate fact from assumption. Through practical exercises, you will enhance your ability to communicate insights clearly, ensuring that your recommendations are well-supported and easily understood. By applying these techniques, you will contribute to a culture of analytical thinking within your organization, making more objective, informed, and impactful decisions in your daily work Apply a Structured Decision-Making Process – Learn a step-by-step approach to gathering, analyzing, and evaluating data to make informed, objective decisions rather than relying on intuition or trends.? Strengthen Data Analysis and Critical Thinking Skills – Develop the ability to assess information critically, identify patterns, and separate facts from assumptions using logical reasoning and evidence-based methods.? Communicate Insights Clearly and Effectively – Gain the skills to present data-driven findings in a concise and impactful way, ensuring all stakeholders understand the rationale behind decisions.? Integrate Data-Driven Thinking into Daily Work – Foster a habit of using analytical tools and evidence-based insights in everyday decision-making to improve accuracy, efficiency, and overall business outcomes.? |
Supervisor/ManagerDirector |
Analytical ThinkingConceptual ThinkingDecision MakingResults Oriented |
Organizational Resilience |
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| Clear, Credible & Ethical: Mastering Workplace Communication | Heinz - Gateway |
6/2/2026 1:00 PM |
Strategic Goal: Accountability, Customer Experience PRT Values: Customer Service, Equity, Integrity Effective communication goes beyond just delivering messages—it requires clarity, credibility, and a strong ethical foundation. Ethical workplace communication fosters trust, enhances collaboration, and upholds organizational integrity, ensuring that interactions are respectful, transparent, and aligned with PRT values. This course provides participants with the skills and principles necessary to communicate effectively and ethically in diverse workplace settings. Through engaging discussions participants will learn how to navigate complex communication challenges while maintaining honesty, respect, and accountability. By the end of this course, participants will have the confidence and strategies to foster open dialogue, resolve conflicts constructively, and reinforce a culture of integrity within their organizations. Identify common triggers and challenges associated with difficult workplace conversations. Apply proven communication techniques to manage high-stakes, emotionally charged, or sensitive discussions with professionalism. Develop active listening and empathy skills to foster mutual understanding and reduce conflict. Manage emotions—both their own and others'— to maintain composure and control during challenging interactions. Frame conversations constructively, focusing on solutions, clarity, and positive outcomes. Build confidence in addressing sensitive topics, such as performance issues, feedback, conflict resolution, and workplace disagreements. |
Supervisor/Manager |
Building TrustConfidentialityDependability |
AccountabilityCustomer Experience |
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| Communicating Styles | Manchester Learning Lab |
7/21/2026 9:00 AM |
Strategic Goal: Customer Experience, Resiliency PRT Values: Collaboration, Customer Service, Flexibility Effective communication is the key to professional success, and understanding personality differences can make all the difference. In this course, you will explore your Meyers-Briggs Type Indicator (MBTI) preferences and discover how they influence the way you communicate, collaborate, and solve problems. Through interactive discussions and practical exercises, you will learn how to recognize different personality types, adapt your communication for greater impact, and build resilience in customer service and teamwork. Whether working with colleagues or engaging with customers, this course equips you with the tools to navigate diverse interactions with confidence and flexibility.? Enhance Self-Awareness and Communication Skills – Gain a deeper understanding of your Meyers-Briggs Type Indicator (MBTI) preferences and how they shape your communication style. Learn to interact more effectively with colleagues and customers in a variety of professional settings.? Foster Collaboration Through Understanding Diverse Preferences – Recognize and appreciate different MBTI personality types to improve teamwork, support flexible communication, and enhance problem-solving in customer and team interactions.? Develop Resilient Customer Service Approaches – Apply MBTI-based strategies to adapt your communication style to different customer interactions, ensuring a positive and responsive service experience.? Cultivate Flexibility in Decision-Making and Interaction – Use insights from your MBTI assessment to adapt your approach in various situations, building resilience in both customer service and workplace collaboration.? |
Supervisor/Manager |
Sales Ability/PersuasivenessCommunicationBuilding Strategic Working RelationshipsBuilding a Successful TeamInterpersonal Skills |
Customer ExperienceOrganizational Resilience |
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| Communicating Styles | Heinz - Neal H. Holmes Board Room |
10/6/2026 12:30 PM |
Strategic Goal: Customer Experience, Resiliency PRT Values: Collaboration, Customer Service, Flexibility Effective communication is the key to professional success, and understanding personality differences can make all the difference. In this course, you will explore your Meyers-Briggs Type Indicator (MBTI) preferences and discover how they influence the way you communicate, collaborate, and solve problems. Through interactive discussions and practical exercises, you will learn how to recognize different personality types, adapt your communication for greater impact, and build resilience in customer service and teamwork. Whether working with colleagues or engaging with customers, this course equips you with the tools to navigate diverse interactions with confidence and flexibility.? Enhance Self-Awareness and Communication Skills – Gain a deeper understanding of your Meyers-Briggs Type Indicator (MBTI) preferences and how they shape your communication style. Learn to interact more effectively with colleagues and customers in a variety of professional settings.? Foster Collaboration Through Understanding Diverse Preferences – Recognize and appreciate different MBTI personality types to improve teamwork, support flexible communication, and enhance problem-solving in customer and team interactions.? Develop Resilient Customer Service Approaches – Apply MBTI-based strategies to adapt your communication style to different customer interactions, ensuring a positive and responsive service experience.? Cultivate Flexibility in Decision-Making and Interaction – Use insights from your MBTI assessment to adapt your approach in various situations, building resilience in both customer service and workplace collaboration.? |
Supervisor/Manager |
Sales Ability/PersuasivenessCommunicationBuilding Strategic Working RelationshipsBuilding a Successful TeamInterpersonal Skills |
Customer ExperienceOrganizational Resilience |
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| Confidentiality and HIPAA at PRT | Online |
Ongoing |
Strategic Goal: Accountability PRT Values: Integrity Learn about expectations of confidentiality at PRT, and how your role may be impacted by HIPAA. 15 min. |
Orientation |
Business AcumenConfidentiality |
Accountability |
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| CPR and First Aid Training | Heinz - Neal H. Holmes Board Room |
7/14/2026 8:00 AM |
Participants will learn to: Recognize a medical emergency, handle breathing and cardiac emergencies, act appropriately and effectively and sustain life until professional help arrives, prevent disease transmission, identify and care for bleeding, sudden illness and injuries. |
Safety Awareness |
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| CPR and First Aid Training | Manchester Learning Lab |
11/12/2026 8:00 AM |
Participants will learn to: Recognize a medical emergency, handle breathing and cardiac emergencies, act appropriately and effectively and sustain life until professional help arrives, prevent disease transmission, identify and care for bleeding, sudden illness and injuries. |
Safety Awareness |