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Upcoming Courses
PRT System Tour
Heinz - Gateway
8/12/2025
8:30 AM to 3:30 PM
Strategic Goal: Customer Experience PRT Values: Customer Service Tour the PRT system, starting at Heinz, and then using our system to visit the East Liberty Garage, South Hill Village Rail Center, and South Hills Junction. Get a behind-the-scenes tour of the heart of PRT. Use and view various tran See more...
Strategic Goal: Customer Experience PRT Values: Customer Service Tour the PRT system, starting at Heinz, and then using our system to visit the East Liberty Garage, South Hill Village Rail Center, and South Hills Junction. Get a behind-the-scenes tour of the heart of PRT. Use and view various transit modalities – use the bus and rail system to visit the garages, getting a better sense of how PRT runs. Understand the big picture – learn what it takes for our bus and rail to get customers from point A to point B Connect the dots – identify different departments and learn how they all work together to keep our system up and running. See more...
Navigating Conflict
Manchester - Learning Lab
8/12/2025
9:00 AM to 12:00 PM
Strategic Goal: Customer Experience PRT Values: Collaboration, Customer Service, Integrity Conflict is inevitable, but how we manage it makes all the difference. This interactive course empowers participants to navigate customer service conflicts with confidence and professionalism. Through self-as See more...
Strategic Goal: Customer Experience PRT Values: Collaboration, Customer Service, Integrity Conflict is inevitable, but how we manage it makes all the difference. This interactive course empowers participants to navigate customer service conflicts with confidence and professionalism. Through self-assessment, practical strategies, and collaborative problem-solving techniques, participants will learn to de-escalate tense situations, strengthen relationships, and turn conflicts into opportunities for enhanced customer satisfaction. By applying these skills in real-world scenarios, employees will be better equipped to maintain positive interactions and uphold the organization’s service standards. Identify Personal Conflict Styles – Gain self-awareness of personal conflict tendencies through a recognized assessment, understanding strengths and areas for growth in managing customer interactions. Develop Effective Conflict Resolution Strategies – Learn practical tools and techniques to navigate conflicts professionally, ensuring constructive and solution-oriented conversations with customers and colleagues. Enhance Collaborative Problem-Solving Skills – Strengthen teamwork by using effective communication to foster mutual understanding, de-escalate conflicts, and reach positive resolutions. Apply Conflict Management Skills to Improve Customer Experience – Turn conflict into an opportunity for better service by applying learned strategies to real-world customer interactions, fostering long-term satisfaction and loyalty. See more...
Interviewer Training
Lennen
8/14/2025
9:00 AM to 11:00 AM
Strategic Goal: Resiliency PRT Values: Customer Service, Equity, Integrity PRT uses competency-based interviewing practices. All employees at PRT who will be interviewing are required to completed this course to be best prepared to conduct a welcoming, effective, and legal interview. Learn PRT’s See more...
Strategic Goal: Resiliency PRT Values: Customer Service, Equity, Integrity PRT uses competency-based interviewing practices. All employees at PRT who will be interviewing are required to completed this course to be best prepared to conduct a welcoming, effective, and legal interview. Learn PRT’s employment process – learn the steps of creating, posting, and filling a position. Create a welcoming environment – discuss ways to help put applicants at ease and welcome them into the interview. Follow the interview process – participants will learn how to follow the structured interview process that PRT follows, as well as identify legal issues regarding interviewing. See more...
In The Spotlight
Live-Virtual
8/19/2025
9:00 AM to 10:00 AM
Strategic Goals: Customer Experience PRT Values: Collaboration, Customer Experience The program spotlights one department or job role each month, providing an in-depth look at our employees, their job functions, and how their roles fit into the organization. This initiative responds to employees' r See more...
Strategic Goals: Customer Experience PRT Values: Collaboration, Customer Experience The program spotlights one department or job role each month, providing an in-depth look at our employees, their job functions, and how their roles fit into the organization. This initiative responds to employees' requests to learn more about the organization and the work accomplished at PRT. "In the Spotlight" is held monthly in the Manchester Computer Lab, with virtual participation available for those who cannot attend in person. The sessions are live-streamed. See more...
Intro to Power Point
Manchester Lab
8/20/2025
9:00 AM to 12:00 PM
This course introduces participants to Microsoft PowerPoint, focusing on the fundamental skills needed to create professional and engaging presentations. Participants will learn how to design slides, apply themes, insert multimedia elements to enhance presentations. Create presentations – Develop See more...
This course introduces participants to Microsoft PowerPoint, focusing on the fundamental skills needed to create professional and engaging presentations. Participants will learn how to design slides, apply themes, insert multimedia elements to enhance presentations. Create presentations – Develop basic PowerPoint presentations that follow PRT’s brand using text, images, and themes. Insert media – insert appropriate media such as images, videos, and icons that can increase the engagement of the presentation. Use themes- work within the PRT theme to add text in an appropriate manner according to brand and accessibility. See more...
PRT University
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| Course Name | Location | Start Date/Time | Description | Learning Track | Competency | Strategic Goal | |
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| Active Shooter | Online |
Ongoing |
Strategic Goal: Customer Experience PRT Values: Safety Do you know what to do in the event of an active shooter in the work Place? The “Run, Hide. Fight.” video provides the information that you need to have the best chance of survival during an active shooter incident. The video, produced by the City of Houston Mayor’s Office and the U.S. Department of Homeland Security, dramatizes an active shooter incident in the workplace. Its purpose is to educate the public on how to respond during such an incident. Warning: The initial sequence in this video may be disturbing for some viewers as it contains scenes of simulated violencea? 6 min. |
Orientation |
Safety Awareness |
Organizational Resilience |
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| Amazon Business Prime Account Training | Online |
Ongoing |
Amazon Business Prime Account Training will review an overview and benefits of the program, along with the policies and guidelines for using PRT’s Amazon Business Prime Account, as well as how to join and get started using the account for purchases. 20 min. | ||||
| Analytical Thinking: Sharpening your Decision-Making | Manchester Learning Lab |
10/8/2025 9:00 AM |
Strategic Goal: Resiliency PRT Values: Collaboration, Customer Service, Integrity In this course, you will learn how to confidently make data-driven decisions using a structured, step-by-step approach. You will develop the skills to gather and analyze information from credible sources, identify key patterns, and separate fact from assumption. Through practical exercises, you will enhance your ability to communicate insights clearly, ensuring that your recommendations are well-supported and easily understood. By applying these techniques, you will contribute to a culture of analytical thinking within your organization, making more objective, informed, and impactful decisions in your daily work Apply a Structured Decision-Making Process – Learn a step-by-step approach to gathering, analyzing, and evaluating data to make informed, objective decisions rather than relying on intuition or trends.? Strengthen Data Analysis and Critical Thinking Skills – Develop the ability to assess information critically, identify patterns, and separate facts from assumptions using logical reasoning and evidence-based methods.? Communicate Insights Clearly and Effectively – Gain the skills to present data-driven findings in a concise and impactful way, ensuring all stakeholders understand the rationale behind decisions.? Integrate Data-Driven Thinking into Daily Work – Foster a habit of using analytical tools and evidence-based insights in everyday decision-making to improve accuracy, efficiency, and overall business outcomes.? |
Supervisor/ManagerDirector |
Analytical ThinkingConceptual ThinkingDecision MakingResults Oriented |
Organizational Resilience |
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| Business Writing | Lennen |
9/17/2025 9:00 AM |
Strategic Goal: Customer Experience PRT Values: Customer Service, Equity, Flexibility This course is designed to help professionals develop clear, strategic, and impactful business writing skills. Whether communicating with teams, clients, or executives, participants will learn to craft messages that are concise, persuasive, and audience-focused. Through an interactive, hands-on format, the course provides practical tools to navigate a range of communication challenges in the workplace. How to identify patterns, and separate facts from assumptions using logical reasoning and evidence-based methods.? Communicate Insights Clearly and Effectively – Gain the skills to present data-driven findings in a concise and impactful way, ensuring all stakeholders understand the rationale behind decisions.? Integrate Data-Driven Thinking into Daily Work – Foster a habit of using analytical tools and evidence-based insights in everyday decision-making to improve accuracy, efficiency, and overall business outcomes.? |
Supervisor/ManagerProfessional |
Sales Ability/PersuasivenessAnalytical ThinkingCommunication |
Customer Experience |
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| Clear, Credible & Ethical: Mastering Workplace Communication | Carson |
8/26/2025 9:00 AM |
Strategic Goal: Accountability, Customer Experience PRT Values: Customer Service, Equity, Integrity Effective communication goes beyond just delivering messages—it requires clarity, credibility, and a strong ethical foundation. Ethical workplace communication fosters trust, enhances collaboration, and upholds organizational integrity, ensuring that interactions are respectful, transparent, and aligned with PRT values. This course provides participants with the skills and principles necessary to communicate effectively and ethically in diverse workplace settings. Through engaging discussions participants will learn how to navigate complex communication challenges while maintaining honesty, respect, and accountability. By the end of this course, participants will have the confidence and strategies to foster open dialogue, resolve conflicts constructively, and reinforce a culture of integrity within their organizations. Identify common triggers and challenges associated with difficult workplace conversations. Apply proven communication techniques to manage high-stakes, emotionally charged, or sensitive discussions with professionalism. Develop active listening and empathy skills to foster mutual understanding and reduce conflict. Manage emotions—both their own and others'— to maintain composure and control during challenging interactions. Frame conversations constructively, focusing on solutions, clarity, and positive outcomes. Build confidence in addressing sensitive topics, such as performance issues, feedback, conflict resolution, and workplace disagreements. |
Supervisor/Manager |
Building TrustConfidentialityDependability |
AccountabilityCustomer Experience |
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| Communicating Styles | Heinz - Neal H. Holmes Board Room |
10/22/2025 9:00 AM |
Strategic Goal: Customer Experience, Resiliency PRT Values: Collaboration, Customer Service, Flexibility Effective communication is the key to professional success, and understanding personality differences can make all the difference. In this course, you will explore your Meyers-Briggs Type Indicator (MBTI) preferences and discover how they influence the way you communicate, collaborate, and solve problems. Through interactive discussions and practical exercises, you will learn how to recognize different personality types, adapt your communication for greater impact, and build resilience in customer service and teamwork. Whether working with colleagues or engaging with customers, this course equips you with the tools to navigate diverse interactions with confidence and flexibility.? Enhance Self-Awareness and Communication Skills – Gain a deeper understanding of your Meyers-Briggs Type Indicator (MBTI) preferences and how they shape your communication style. Learn to interact more effectively with colleagues and customers in a variety of professional settings.? Foster Collaboration Through Understanding Diverse Preferences – Recognize and appreciate different MBTI personality types to improve teamwork, support flexible communication, and enhance problem-solving in customer and team interactions.? Develop Resilient Customer Service Approaches – Apply MBTI-based strategies to adapt your communication style to different customer interactions, ensuring a positive and responsive service experience.? Cultivate Flexibility in Decision-Making and Interaction – Use insights from your MBTI assessment to adapt your approach in various situations, building resilience in both customer service and workplace collaboration.? |
Supervisor/Manager |
Sales Ability/PersuasivenessCommunicationBuilding Strategic Working RelationshipsBuilding a Successful TeamInterpersonal Skills |
Customer ExperienceOrganizational Resilience |
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| Confidentiality and HIPAA at PRT | Online |
Ongoing |
Strategic Goal: Accountability PRT Values: Integrity Learn about expectations of confidentiality at PRT, and how your role may be impacted by HIPAA. 15 min. |
Orientation |
Business AcumenConfidentiality |
Accountability |
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| Developing a Professional Presence | Lennen |
8/28/2025 9:00 AM |
Strategic Goal: Customer Experience PRT Values: Customer Service, Equity This course focuses on techniques to develop a professional. In this course we will define what Professional Presence is and why we should be aware of it, along with discussing how our appearance, what we say, and how we communicate electronically and through social media has an impact on professional presence. |
Interpersonal SkillsCommunicationBusiness AcumenBuilding PartnershipsBuilding NetworksApplied LearningBuilding a Successful TeamImpact |
Customer Experience |
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| Developing a Professional Presence | Lennen |
10/2/2025 9:00 AM |
Strategic Goal: Customer Experience PRT Values: Customer Service, Equity This course focuses on techniques to develop a professional. In this course we will define what Professional Presence is and why we should be aware of it, along with discussing how our appearance, what we say, and how we communicate electronically and through social media has an impact on professional presence. |
Interpersonal SkillsCommunicationBusiness AcumenBuilding PartnershipsBuilding NetworksApplied LearningBuilding a Successful TeamImpact |
Customer Experience |
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| Developing a Professional Presence | Manchester Lab |
12/9/2025 9:00 AM |
Strategic Goal: Customer Experience PRT Values: Customer Service, Equity This course focuses on techniques to develop a professional. In this course we will define what Professional Presence is and why we should be aware of it, along with discussing how our appearance, what we say, and how we communicate electronically and through social media has an impact on professional presence. |
Interpersonal SkillsCommunicationBusiness AcumenBuilding PartnershipsBuilding NetworksApplied LearningBuilding a Successful TeamImpact |
Customer Experience |